Terms & Conditions

We pride ourselves on being a friendly approachable business and want our customers to be happy with our service.

Please read our Advisory Document detail below or click here to read the pdf. Our Advisory Document is sent to all our customers prior to ordering. 

Please read this document in full before confirming your order. Receipt of 50% deposit will be regarded as acceptance of the terms set out below:

CONFIRMING QUANTITIES

It is important that you or your installer check your measurements carefully. We can provide estimates of quantities of products but these will be based on the measurements which you have supplied. Please provide accurate measurements to ensure the correct quantities of products are ordered. We cannot be responsible for any shortfalls or surpluses.

Please ensure you have allowed enough tiles for cuts and spares. Usually an additional 10% is sufficient but this can vary depending on the format of your chosen tile(s). We would advise your installer set the room(s) out and confirm all quantities required, prior to order confirmation. With large format, patterned and mosaic/decorative tiles it may be necessary for you to calculate the exact number of tiles required.

PORCELAIN TILES

1) VARIATION

NB. Porcelain; Please be aware our porcelain tile ranges have a V rating of 1-4, where V4 is a high degree of variation of pattern and, in some cases, shade. Please

ensure you are happy with your given tile choice and ask us for guidance on this if necessary.

2) RECTIFIED AND NON-RECTIFIED EDGES

Porcelain tiles have rectified and non-rectified edges. Rectification is a process that affects the edges of a tile so that all the tiles are exactly the same size and can therefore be laid with a minimum grout joint of 2 mm. Non-rectified tiles, on the other hand, are tiles with natural, uneven edges that often require a wider grout joint.

Please be aware of this difference and ask us if you are unsure.

NATURAL STONE TILES

1) VARIATION

Natural stone; by its very nature, every single slab of natural stone is unique and subject to degrees of variation in colour, markings and texture. We advise you to view as much of your chosen tile as possible to ensure you are happy with your choice of stone and are aware of any variations that may naturally occur.

2) SEALING

Please be aware that all natural stones are porous to some degree and should be sealed. Ask us about our specialist range of stone sealants, cleaners and maintenance products.

Some stones may be easily scratched and/or be subject to natural pitting/chipping.

RECEIVING DELIVERIES

Deliveries will be made only once cleared funds have been received.

Please ensure you report any breakages in writing to us by email within 24 hours of receipt.

INSTALLATION

Installation will be regarded as acceptance of the goods received.

Any advice given by us or our staff relating to fixing products and installation is given in good faith but should be used as a general guide only as we have not carried out
a survey of the place of installation. We strongly recommended you use a competent fitter to ensure that the goods are suitable for the environment in which they are to be installed. Your installer should ensure that all bases and surfaces are suitably prepared prior to installation. We are not responsible for the manner of installation of tiles and related products or for any damage that may occur during or arising out of installation.

RETURNS

Any returned stock will be subject to a minimum of 25% re-stocking fee. Most special order/bespoke items are non refundable. Please ask us for terms prior to ordering if
you are unsure.