For items in stock, delivery is arranged within 48 hours of purchase. Items sent directly from our manufacturer partners are dispatched within 3 days, and most orders reach customers within 7 days.
We deliver to the UK Mainland and Northern Ireland.
We also offer free click & collect for any order weighing 45kg or less. Collection is from our store based in Deveron, Truro, Cornwall
For each order made, our customer service team aims to get in touch to arrange delivery dates within 24 hours of placing an order.
At checkout, please use the notes section to add any further information that may help our team meet your specific requirements.
For supplier orders, please allow the following additional lead times:
• 3–5 working days for Capietra and Fired Earth
• 10–14 working days for Blackman Rowe tiles
• 4–5 weeks for products delivered directly from Italy
If you would like to check current availability before placing your order, please contact our team and we’ll be happy to help.
Delivery costs are based on weight:
Free Click & Collect
Accessories (ordered without tiles)
- Orders unto £20 - £4.95
- Orders between £20 to £100 - £9.95
- Orders over £100 - £14.95
Tiles & Larger items UK Mainland
- 5kg to 60kg - £45
- 60kg - 350kg (1 pallet) - £80
- 351kg - 700kg (2 pallets) - £150
- 701kg - 1050kg (3 pallets) - £225
- + 1050kg - £300
ZClad Orders
- 0kg to 240kg - £84
- 241kg - 660kg - £160
- + 661kg - £300
Northern Ireland
- Up to 60kg - £57
- 60kg - 350kg (1 pallet) - £125
- 351kg - 700kg (2 pallets) - £250
- 701kg - 1050kg (3 pallets) - £375
- + 1050kg - £500
Whilst tile samples are free we do charge a small delivery cost:
- Blackman Rowe Samples - £5.50
- Ca Pietra Samples - £3.00
Returns Process
We recommend ordering a sample before placing your order, as our tiles and landscaping products are often special-order bespoke items. This ensures you are completely happy with the colour, texture and finish before committing to a larger order.
Please note that in many cases, we are unable to accept returns for a full refund due to the bespoke nature of these products. Where returns are possible, the following process applies:
- Contact Us - Please notify us in writing within 7 days of receiving your order if you wish to request a return. Provide your order number, details of the product and the reason for return.
- Approval - Our team will review your request. If your items are eligible for return, we will confirm the next steps and provide instructions.
- Condition of Goods - Returned items must be in their original, unopened packaging and in a resalable condition. We cannot accept products that have been used, opened or damaged.
- Return of Goods - You are responsible for arranging the return of goods and covering any return delivery costs, unless the product is faulty or has been supplied incorrectly.
- Refunds - Once the goods have been inspected and approved, a refund will be issued. In some cases, a restocking fee may apply. Refunds will be processed back to your original method of payment within 14 working days.
- Non-Returnable Items - Bespoke or special-order items that have been specifically ordered in for you are non-returnable unless faulty.
We strongly recommend ordering a free sample before placing your complete order.
