Bert & May, Porcelain, Black Luna

For items in stock, delivery is arranged within 48 hours of purchase. Items sent directly from our manufacturer partners are dispatched within 3 days, and most orders reach customers within 7 days.

We deliver to the UK Mainland and Northern Ireland.

We also offer free click & collect for any order weighing 45kg or less. Collection is from our store based in Deveron, Truro, Cornwall

For each order made, our customer service team aims to get in touch to arrange delivery dates within 24 hours of placing an order.

At checkout, please use the notes section to add any further information that may help our team meet your specific requirements.

We hold the vast majority of our stock within our central warehouse however from time to time we do have to order some products from our supplier.

Delivery costs are based on weight:

Free Click & Collect

• Up to 45kg

Accessories (ordered without tiles)

• Orders unto £20 - £4.95
• Orders between £20 to £100 - £9.95
• Orders over £100 - £14.95

Tiles & Larger items UK Mainland

• 5kg to 60kg - £45
• 60kg - 350kg (1 pallet) - £80
• 351kg - 700kg (2 pallets) - £150
• 701kg - 1050kg (3 pallets) - £225
• + 1050kg - £300

Northern Ireland

• Up to 60kg - £57
• 60kg - 350kg (1 pallet) - £125
• 351kg - 700kg (2 pallets) - £250
• 701kg - 1050kg (3 pallets) - £375
• + 1050kg - £500

Returns Process

We recommend ordering a sample before placing your order, as our tiles and landscaping products are often special-order bespoke items. This ensures you are completely happy with the colour, texture and finish before committing to a larger order.

Please note that in many cases, we are unable to accept returns for a full refund due to the bespoke nature of these products. Where returns are possible, the following process applies:

1. Contact Us - Please notify us in writing within 7 days of receiving your order if you wish to request a return. Provide your order number, details of the product and the reason for return.
2. Approval - Our team will review your request. If your items are eligible for return, we will confirm the next steps and provide instructions.
3. Condition of Goods - Returned items must be in their original, unopened packaging and in a resalable condition. We cannot accept products that have been used, opened or damaged.
4. Return of Goods - You are responsible for arranging the return of goods and covering any return delivery costs, unless the product is faulty or has been supplied incorrectly.
5. Refunds - Once the goods have been inspected and approved, a refund will be issued. In some cases, a restocking fee may apply. Refunds will be processed back to your original method of payment within 14 working days.
6. Non-Returnable Items - Bespoke or special-order items that have been specifically ordered in for you are non-returnable unless faulty.

We strongly recommend ordering a free sample before placing your complete order.